Frequently asked questions for on campus and online exams

Your exam date, venue, time will be noted on your exam timetable.
Exams may be scheduled on a different campus than where your teaching normally takes place.
Most exams are due to start at 9:30am or 2pm, and can happen Monday to Saturday.

Check the exam venue and plan enough time to allow for travel.
Arrive at least 30 minutes before the published start time to find your desk.
Make sure you check what you can and can’t take into the exam venue.
Go to the toilet before you enter the exam venue. You are unable to leave the venue during the first 30 minutes or the last 15 minutes of the examination unless you feel unwell.
Use the 15 minutes reading time to read all questions and raise your hand to ask any questions you may have about them during this period.

You can request a replacement SHUcard if it has been lost, damaged or stolen.
If you are unable to present your SHUcard, you will be asked to provide an alternative form of photo ID such as your passport, driving licence or BRP card. Invigilators will check your identity against your proof of identification during the exam.

If you arrive late, you may enter an exam during the first 30 minutes, including any reading time.
If you miss an exam, contact your Student Support Adviser as soon as possible.

Your exam start, end of working time and submission deadlines are noted on your exam timetable. If you are unsure, contact your module leader.
After your exam working time, you have a 15-minute submission period to submit your exam.

If you have additional time allocated (above 15 minutes per hour) in your learning contract this will have already been built into your start and finish times as noted on your exam timetable.

You should get help with IT support immediately by phoning 0114 225 3333 and pressing option 2.
When contacting IT Support, have the following information at hand to help address your issue: your SHU username, module name and code related to the exam you are taking, details of the problem and any software you are using.
You can submit an Exceptional Circumstances request if you feel the technical difficulties have affected your performance in the exam.

You have 15 minutes to submit your exam after the working time has ended. You cannot continue to work on your exam during this time.
Exam papers are submitted by uploading them to the indicated exam submission point on the module’s Blackboard site.
Multiple-choice type exams are submitted by completing the indicated Blackboard Test on the module’s Blackboard site.
You can submit your exam any time up to the submission deadline.

Try to submit again. Refresh / re-log into your Blackboard just in case there is a timeout issue
If you are still unable to submit you should email your exam paper to your module leader within the 15 minutes submission time. Your exam paper must be received by your module leader within this time.
After the 15 minutes, if you have not submitted your work, you may want to consider an Exceptional Circumstances request.

If you do not submit your exam, or submit beyond the submission deadline, the work will not be marked and you will need to take the exam again in the reassessment period. Your mark will be capped at the minimum pass mark during the reassessment period. If you submit an Exceptional Circumstances request which is accepted then you will be allowed to repeat your initial attempt which means marks will not be capped.

On campus exams