IT service issues

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IT service issues

Network Maintenance in EMB and Sheaf

Network Maintenance work will take place in the following buildings/rooms: 

  • Sunday 23rd June 2024 - EMB and Sheaf 4114
  • Monday 24th June 2024 - Sheaf Building

This work will result in significant disruption to IT services in the buildings. 
As a result, the building will be closed to staff and students for the duration of the maintenance window.
Staff are being requested to work from home or in a different building.

The DTS Networks team will have a presence on site on the Monday to resolve any issues.

At the end of the maintenance window, the team will use monitoring systems and limited device testing to check for the correct operation of CCTV, phones, printing, managed desktops, BMS and AV.

The DTS networks team are working with IT Service Desk and other key staff to minimise the disruption to staff and students, both during and after the maintenance windows. The building has been booked out in the timetabling system. Digital and physical signage notices of the work are being used also.

An access agreement has been reached for users of the room Sheaf 4114.

Advice for students with IT software issues

If you experience problems with Sheffield Hallam software, please contact the IT Service Desk at the time of the issue (wherever possible).

The best route to use is chat as this will allow a member of the Service Desk to remote control to the PC in use and:

  1. Attempt to resolve the issue
  2. If this isn’t possible, capture important information to allow DTS to investigate further

Investigating the issue is much more difficult when reported later on.

Any urgent queries can be directed to the Service Desk by phone on 0114 225 3333 or online chat at go.shu.ac.uk/chat. For anything else, please visit our portal at itservicedesk.shu.ac.uk.  If reporting software issues via the portal please include the following information:

  • date & time
  • building & room
  • workstation name (available from the PC icon at the top left of the desktop) or if it issue was on a personal device
  • name of software
  • description of the fault or issue