Wi-Fi Guest not working
Details:
Wi-Fi Guest not allocating IP addresses meaning users cannot login to the service.
Wi-Fi Guest is a SKY service which we provide access to, over our Wi-Fi infrastructure
As such we have no control over the equipment or the service.
Workaround:
Either use a mobile hotspot or Eduroam if the user has an account
Current status:
SKY responded last night, they have confirmed there was a problem with their public Wi-Fi but their engineers have applied a fix.
They have recommended, if anyone is still having issues connecting to ‘Wifi Guest’, they should forget the network and connect again.
We have tested this, and it appears to work.
Data centre maintenance work
On Saturday 23 November and Saturday 14 December, Digital Technology Services will be replacing the network switches in both the University’s data centres.
This is complex work - we will try to ensure IT services remain available during the maintenance but there is a risk of service interruption.
Please take note when planning events or work, and have a back-up plan in case any services fail.
Advice for students with IT software issues
If you experience problems with Sheffield Hallam software, please contact the IT Service Desk at the time of the issue (wherever possible).
The best route to use is chat as this will allow a member of the Service Desk to remote control to the PC in use and:
- Attempt to resolve the issue
- If this isn’t possible, capture important information to allow DTS to investigate further
Investigating the issue is much more difficult when reported later on.
Any urgent queries can be directed to the Service Desk by phone on 0114 225 3333 or online chat at go.shu.ac.uk/chat. For anything else, please visit our portal at itservicedesk.shu.ac.uk. If reporting software issues via the portal please include the following information:
- date & time
- building & room
- workstation name (available from the PC icon at the top left of the desktop) or if it issue was on a personal device
- name of software
- description of the fault or issue
