Monday 14th and Tuesday 15th April - Scheduled network outage in Norfolk Building
Details of scheduled work:
- Will be scheduled over two days during the Easter period, on Monday 14th and Tuesday 15th April 2025
- Will replace all the network switches in the building.
- Will significantly disrupt IT services in the building during the maintenance window.
In the past this type of work would have been scheduled at a weekend.
However, DTS now perform more weekday maintenance during quieter out of term periods.
This approach allows SHU to avail of the opportunities created by hybrid working, thereby reducing overtime demands on staff and cost to the university.
For the maintenance period we will request staff either to;
- work from home,
- work in a different building,
- or work in a different part of the building for a period, if hybrid working is not an option,
For students the message will be, the building is closed on both days.
To prevent an impact on timetabled activity, the building has been booked out in the timetabling system for this maintenance.
Advice for students with IT software issues
If you experience problems with Sheffield Hallam software, please contact the IT Service Desk at the time of the issue (wherever possible).
The best route to use is chat as this will allow a member of the Service Desk to remote control to the PC in use and:
- Attempt to resolve the issue
- If this isn’t possible, capture important information to allow DTS to investigate further
Investigating the issue is much more difficult when reported later on.
Any urgent queries can be directed to the Service Desk by phone on 0114 225 3333 or online chat at go.shu.ac.uk/chat. For anything else, please visit our portal at itservicedesk.shu.ac.uk. If reporting software issues via the portal please include the following information:
- date & time
- building & room
- workstation name (available from the PC icon at the top left of the desktop) or if it issue was on a personal device
- name of software
- description of the fault or issue
