On arrival to Sheffield Hallam, you are allocated a named Student Support Adviser (SSA) who will work closely with your Academic Adviser and Employability Adviser to provide a seamless support offer.

Your Student Support Adviser recognises that it isn’t always easy to manage your academic studies alongside day-to-day life, they are here to listen and advise you on a range of issues and advise on other specialist services you can access across the university. The services are all confidential and non-judgemental.

Getting Support 

Our Hallam Helper chatbot provides instant, 24/7 support for all your study, campus, university life and wellbeing queries.

If you can’t find an answer online, please contact Hallam Help. They will assess your enquiry and get you the right level of support from a Student Support Adviser as quickly as possible. This means that you'll get the most effective support based on your specific needs.

Our support team is available 8.45am-5pm Monday to Friday.

• Email us hallamhelp@shu.ac.uk
• Live chat with us
• Submit an enquiry
• Call us on 0114 225 2222

Our team of Student Support Advisers are available 9am-5pm Monday to Friday to respond to your enquires via Hallam Help. When contacting Hallam Help please provide the details of the support you require and/or the questions that you need answering. This will enable Hallam Help to ensure your enquiry gets to the right person and you receive the appropriate advice and guidance from your Student Support Adviser.

Student Support Advisers offer a range of ways that you can discuss your issues or concerns with them, which includes appointments via telephone, online or face-to-face.  Please contact Hallam Help, via the contact details above, to discuss whether an appointment is appropriate for your needs.

Residential support service

Our residential support service can help you deal with issues you may experience whilst living away from your home environment, such as:

• your health and wellbeing
• living away from home for the first time
• lifestyle issues
• safety and security
• community integration

For more information, email residentialsupport@shu.ac.uk or contact us.

 Sheffield Hallam at Risk Pathway

Here at Hallam we have a Sheffield Hallam At Risk Pathway (SHARP) in place which enables us to offer a holistic support offer to students in exceptional circumstances. This includes students who are at risk to themselves and others, and who have complex support needs which cannot be managed through our standard student support model.