Hallam Help
![Hallam Help logo](https://www.shu.ac.uk/-/media/home/myhallam/landing-pages/feature-images/hallam-help-and-uni-events/hallam-help-intro-feature.jpg?iar=0&sc_lang=en&hash=FC21DD381838E2C66D40CCCB86B28A75)
Find answers online
Our Knowledge Base has answers to loads of common questions.
Other ways to access help
![Student support](https://www.shu.ac.uk/-/media/home/return-to-campus/images/studentspport.jpg?iar=0&sc_lang=en&hash=E27478B6A7AD5B1C6BD94ECA601887DA)
Ask a question online
Create and track a case on the student portal using your university account
Submit an enquiry![Multiple speech bubbles](https://www.shu.ac.uk/-/media/home/welcome/700x394/700x394social-event.jpg?iar=0&sc_lang=en&hash=943B239F88A7ED4CCF4766238BBDA5BB)
Live chat with us
Our team members provide quick support and answers, 8:45am–5pm every weekday
Start a chatVisit us on campus
You can visit a Hallam Help point at Adsetts and Collegiate Library, Heart of the Campus and the Owen Building. Our help points are open from 9am to 5pm Monday to Friday.
![student speak to hallam help adviser](https://www.shu.ac.uk/-/media/home/myhallam/hallam-help/hallam-help-visit.jpg?iar=0&hash=BEAF0E15D3D56F9EB7F27DAF0F1DE91C)