Update my details | Contribute | Find | Access | Contact | Request

How do I update my details?

Updating your details ensures you receive the most relevant news, events and opportunities from the Development and Alumni Relations Office. To update your contact details and contact preferences at any time, and gain access to Alumni discounts and benefits, visit our Manage your graduate profile page to create and access your graduate profile. Alternatively, if you'd prefer not to create an account, please use our Update your details form.

How do I inspire students or graduates as a contributor or volunteer?

Alumni can offer so much to current students and recent graduates – and gain satisfaction, new talent and valuable skills in the process. From student mentoring to offering a work placement for a student, there are lots of ways you can develop your own skills and help the next generation of Sheffield Hallam students to succeed.

Find out more about how you can support your career or support your organisation. 

Find Sheffield Hallam University gifts and merchandise

You can find a range of Sheffield Hallam University items, including clothing and accessories, on the Online Shop.

Access

Find out more about what happens to your student accounts and how you can still access library resources after you receive your results.

What happens to my IT account after I leave?

After completing your course(s), access to IT services (such as SHU login credentials, email, library services, etc.) will remain for approximately 3 months after your course end date. Following this, your university account will be disabled. For more information, visit the What happens to my IT account after I leave? page on MyHallam.

How do I access the University library?

As a former student you can still access the University library facilities at both Collegiate and City Campus. If you live locally – postcodes for Sheffield, Doncaster, Rotherham, Derbyshire or Nottinghamshire – you can register to become an associate member. Registration is free and subject to annual renewal.

Find out more about access to library resources.

Contact my former department

For some enquiries and services, you may need to contact your former department directly. Find these contact details below. 

Sheffield Hallam University, Howard Street, Sheffield, S1 1WB
Email hallamhelp@shu.ac.uk
Phone 0114 225 2222

Visit our 'about us' pages to find out more about the University's structure and which departments and courses belong to which College (formerly Faculty).  

Request

Some services are facilitated by different areas of the University (or externally). All the information on how to request these services is listed in the sections below. This section includes replacement certificates, transcripts, verifications, references, WES supporting documents, attestations, course syllabus breakdowns and alumni IDs.

How do I request my alumni ID?

Your alumni ID identifies you as a former student of Sheffield Hallam, Sheffield City Polytechnic and its founding colleges. It is not the same as your former student ID. Recent graduates will have been sent their alumni ID by email.

If you haven't been sent your alumni ID or you can't find it, email the Alumni Connect team at alumni@shu.ac.uk to request it. Please include the following details in your email so that we can find you on our database.

• full name
• date of birth
• subject of study
• year of graduation

We'll get back in touch with your alumni ID as quickly as possible.

How do I request a replacement award certificate if I graduated in or before 1992?

Your Award Certificate is a legal document. Only one can exist at any one time. A replacement document can only be ordered if the original has been lost or damaged.

If you graduated in or before 1992 from Sheffield City Polytechnic, you need to get in touch with the awarding body directly. Only the awarding body can produce a replacement award certificate.

For Undergraduate or Postgraduate certificates, please visit the Open University website and type "Duplicate Certificate" into the search box.

For BTEC, HNC and HND award certificates, please visit the Pearson website and type "Replacement Certificate" into the search box.

How do I request a replacement award certificate if I graduated after 1992?

Your Award Certificate is a legal document. Only one can exist at any one time. A replacement document can only be ordered if the original has been lost or damaged.

If you graduated after 1992, we can supply a replacement award certificate. To order one, please visit the SHU Store. Replacement Certificates will be accompanied with an Academic Transcript where available (not including collaborative partner courses completed before 2014 or SHU based courses before 2003).

Before ordering, please note the following:

• If you have never received your original award certificate and it's been less than a year since you finished your course, please check the 'My Certificate and Graduation' page on My Student Record for further details rather than order a replacement
• There is a £35 administration fee, plus cost of chosen postage option
• We aim to process the replacement within 10 working days. Please note there is no fast-track service
• The order must be placed by the student who gained the award
• We can't provide digital copies of award certificates
• Replacements can only be ordered where an official award was definitely gained. Please note that the Certificates Team do not issue replacement certificates for confirmation of module completion, level 3 study, or achievements of less than 60 credits. If in doubt, please check before placing an order by contacting the Certificates Team via email: certificates@shu.ac.uk

Award Certificate sample for undergraduate/postgraduate awards gained between 1992 and June 2012 (PDF, 341.8KB)
Award Certificate sample for undergraduate/postgraduate awards gained between July 2012 and December 2015 (PDF, 228.6KB)
Award Certificate sample for all awards gained since January 2016 (PDF, 222.4KB)
Academic Transcript sample (PDF, 348.7KB)
Award Certificate sample for BTEC, HND, HNC awards gained between 1992 and August 2017 (PDF, 219.8KB)

How do I request a transcript of my results?

Transcripts are official documents that detail the modules you studied during your course, and the marks you achieved. To order one, please visit our transcript page.

How do I request verification of my degree?

An award verification is an official letter confirming the basic details of your course and the award you achieved. This is provided in digital format only. Please note we are unable to provide any additional information on the verification letter. For more details and to place an order, please visit our Award Verification Letter page on the SHU Online Store.

If you require further assistance, please contact the Certificates Team on certificates@shu.ac.uk

How do I request supporting documents for my WES form?

The World Education Services offers an international credential evaluation to help graduates gain employment in the U.S. or Canada. To support your WES application, and verify your documents, the Certificates Team are able to electronically send your documents directly to WES via a secure file transfer process.

There is no charge for this service.

In order for us to do this, please email a scanned copy of your award certificate and transcript to the Certificates Team on certificates@shu.ac.uk. Please also include your completed WES form so that we can send all of the documents together.

If you need to order a copy of your Results Transcript, please order one by visiting our store and selecting the WES option.

How do I request an award certificate attestation?

The Certificates Team are able verify a copy of your award certificate and academic transcript by affixing them with an official Sheffield Hallam University date stamp and the signature of the Director of Academic Services.

In order for us to do this, please email a scanned copy of your certificate and academic transcript to certificates@shu.ac.uk.

Please note the following:

• we cannot stamp original certificates
• we can provide up to 5 copies
• we can provide electronic copies and/or hard copies
• we will verify photographs of your documents so long as the images are clear and legible
• there is no charge for this service

Example of a verified award certificate (PDF, 230.6KB)
Example of a verified transcript (PDF, 354.8KB)

How do I request a breakdown of my course syllabus?

A course syllabus breakdown can be ordered directly through the SHU Store webpage.

How do I request a reference?

Former Students

There are two types of references that you can request:

1) Academic references - these typically relate to details about the course you studied, your mode of attendance, your study dates, and the details of any award you achieved. You can request a verification of your degree which covers this information by clicking here. If an agency or prospective employer is asking you for this type of reference, they can visit the Higher Education Degree Datacheck. Information about this service can be found below in the Agencies and Prospective Employers section.

2) Personal references - these references relate to your abilities, character, and your attendance and engagement with your course. Typically, you should ask a member of staff who knows you to provide you with this. In order to obtain a personal reference, please either contact the member of staff directly, or contact the helpdesk of your former college (see the contact section of this page for details).

Agencies and Prospective Employers

Agencies and prospective employers wanting to request an academic reference for a student need to visit the Higher Education Degree Datacheck. After registering, they can verify your degree in real time by selecting Sheffield Hallam from the list of UK higher education institutions and choosing the "Verify Now" option. Enquirers are charged a £14 fee per enquiry.